Frequently Asked Questions

How will I know that I have won?

Once the auction has finished, the winner will receive an email confirming that they have won. Please keep an eye on your inbox and junk/spam folder to see if you are the winner. You can also check your account section as it will tell you in there.

How do I claim my winning auction?

Once you have won an auction go to my auctions and click the 'Claim Now' button on the auction you have won. Simply call our contact centre and we will process your purchase.

Which payment methods do you accept?

We accept all major credit and debit cards.

How do I cancel a bid?

Bids cannot be cancelled.

Will I run out of credits?

You will have unlimited credits per auction, however some auctions may limit the number bids you can place daily. We will advice if this is the case on the individual auction. In this instance if you run out of bids for an auction you must wait until the beginning of the following day and you will receive your new daily bids.

How do I change my display name?

You cannot change your display name.

I can't login. What should I do?

Make sure you have verified your account. If you have, click here and enter your email address. We will send you an email detailing how to reset your password.

If you haven't, please check your junk/spam for your verification email. If you haven't received it please contact us via email or facebook and we'll help get you verified.

Can I bid a custom amount?

No, unless there is a buy it now option on the auction. Bids are fixed at automatically incremented amounts and you can bid multiple times per day. This may be a set amount of bids dependent on the auction.